FOR TEAMS WhatsApp Communication Platform for Businesses

WhatsApp Communication, Organized for Your Business.

InboxEd brings your business conversations into one place, helping teams manage customer communication, collaborate efficiently, and run WhatsApp Business from a simple online platform.

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Connect your own WhatsApp Business account.

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InboxAdmissions team

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All Mine Unassigned Resolved

Ananya R.2m

Saturday 11am works. Please confirm…

Open·Rahul M.2

+91

+91 90••• ••3186m

What is the fee structure for Class 11 Science?

Open·Unassigned

Meera J.32m

Is enrolment still open for the June batch?

Pending·Priya S.

Vikram S.1h

When will the Term 2 timetable be shared?

Open·Arjun K.

Neha P.3h

Thanks, the fee receipt came through.

Resolved·Rahul M.

Ananya R.

+91 98••• ••482 · WhatsApp

Open RMRahul M. Resolve

Today

Hello, I'd like to enquire about Class 6 admission for my daughter. Can we visit the campus?

10:01

Priya S. assigned this conversation to Rahul M. · 10:02

Hello Ananya, campus visits are available this Saturday at 11:00am or 2:00pm. Which suits you?

Rahul M. · 10:04 · Read

Saturday 11am works. Please confirm on here.

10:06

NOTEPriya S. Share the Class 6 admission form and fee details after the visit.

ReplyInternal note

Your campus visit is confirmed for Saturday at 11:00am.

Attach Templates Enter to send Send

Ananya R.

+91 98••• ••482

DETAILS

First contact12 Sep 2026

ChannelWhatsApp

TeamAdmissions

Enquiry forClass 6

Conversations3

LABELS

AdmissionsParent+ Add

HISTORY

Campus visitOpen

Prospectus requestResolved

Admission enquiryResolved

PRODUCT OVERVIEW

Everything your team needs to manage business conversations.

InboxEd provides a centralized workspace where your team receives, organizes, and responds to customer conversations. Every conversation, assignment, and piece of customer context sits in one place, so the whole team works from the same information.

Shared Team Inbox

Manage customer conversations from a centralized workspace.

Team Collaboration

Assign conversations and coordinate responses across your team.

Conversation Management

Organize, track, and manage ongoing customer communication.

WhatsApp Business Integration

Connect your business's own WhatsApp Business assets through supported Meta onboarding.

Customer Context

Keep relevant customer and conversation information accessible to your team.

Communication Workflows

Build structured processes around business messaging.

HOW IT WORKS

Set up your workspace in three steps.

01
Create your InboxEd workspace

Create your organization and configure your team.
02
Connect WhatsApp

Connect your own Meta Business Portfolio / WhatsApp Business Account and business phone number using the supported onboarding flow.
03
Start managing conversations

Bring customer conversations into InboxEd and let your team manage them from one workspace.

Your business stays the owner of its assets. Your Meta Business Portfolio, WhatsApp Business Account, and phone number remain yours. During onboarding, you authorize InboxEd to access only the resources required to provide the service.

USE CASES · EDUCATION

Built for educational institutions that communicate with students and parents every day.

Schools, colleges, universities, and training institutes use WhatsApp to stay in touch with applicants, students, and families. InboxEd gives admissions, academic, and administrative teams one workspace to manage those conversations.

Admissions & Enquiries

Respond to prospective students and parents, route enquiries to the right counsellor, and keep each applicant's history in one place.

Student Support

Handle questions about classes, schedules, and coursework in a shared inbox, with clear ownership of each conversation.

Parent Communication

Keep parents informed and answer their questions from a single workspace, so any staff member can pick up the context.

Fees & Administration

Manage fee, payment, and document-related queries with your accounts and admin teams.

Coaching & Training Institutes

Coordinate batch, demo class, and enrolment conversations across your counsellors and faculty.

Multi-Campus Teams

Organize conversations by campus or department and assign them to the teams responsible.

THE PRODUCT

One interface for every customer conversation.

Filter the inbox, open a conversation, assign it to a teammate, check the customer's history, and reply, all without leaving the workspace.

FILTERS

Status

Open24

Pending7

Resolved138

Assignee

Assigned to me

Unassigned

Any teammate

Labels

BillingOrdersNew lead

Status: Open× Label: Billing× Sort: Newest

Daniel K.4m

I was charged twice for last month.

Fatima A.21m

Can you resend the payment link?

+44 7700 90053148m

Do you accept bank transfer?

Grace L.2h

Need a GST invoice for my order.

Daniel K.Billing

Hi, I was charged twice for last month. Can you check?

Thanks for letting us know, Daniel. I'm checking this with our billing team now.

Status changed to Pending · Sara P.

Inbox, filters & conversation viewNarrow the inbox by status, assignee, or label, and open any thread in context.

Assign to…

TEAMMATES

RMRahul M.

SPSara P.

DKDaniel K.

TEAMS

SSupport

BBilling

Team assignment

Route a conversation to a teammate or a team.

Fatima A.

+971 50••• ••219

Customer sinceJan 2026

Last contactToday

OwnerSara P.

NOTEPrefers messages in the evening.

Customer profile

Details, history, and team notes beside every conversation.

MESSAGE TEMPLATES

appointment_reminderUtility

order_updateUtility

Hi Fatima, here is the payment link you asked for.

AttachTemplatesSend

Message composer

Write replies, add internal notes, and insert your message templates.

Admission enquiryPending

STATUS

Open

Pending✓

Resolved

LABELS

AdmissionsParentFeesFollow-up

Status & labels

Track where each conversation stands and tag it by topic or department.

WHATSAPP BUSINESS INTEGRATION

Connect the WhatsApp Business account you already use.

InboxEd connects businesses to the WhatsApp Business Platform so teams can manage business conversations from a centralized workspace. During onboarding, businesses authorize InboxEd and connect the WhatsApp Business resources they own or manage.

OWNED AND MANAGED BY YOUR BUSINESS

01BusinessYour organization
02Meta Business PortfolioManaged in Meta
03WhatsApp Business AccountYour WABA
04Business Phone NumberRegistered to your WABA

AUTHORIZED SOFTWARE

05InboxEdYour team's workspace

You authorize access

You start the connection from InboxEd and complete authorization through Meta's supported onboarding flow.

You keep ownership

Your portfolio, WhatsApp Business Account, and phone number stay under your business's ownership and control.

InboxEd provides the software

InboxEd is independent software that works with Meta's WhatsApp Business Platform.

SECURITY & RELIABILITY

Designed with access control at its core.

Business conversations are sensitive. InboxEd is built so each organization decides who can see and act on its conversations.

Controlled access

Only users invited by your organization can access its workspace.

Organization-based access

Each organization works in its own workspace, with conversations and settings scoped to that organization.

Team permissions

Administrators manage team members and control what each role can do.

Secure authentication

Users sign in to an authenticated account before accessing any workspace.

Reliable cloud infrastructure

InboxEd runs on managed cloud infrastructure.

Responsible data handling

Communication data is used to provide the service to your organization, as described in our Privacy Policy.

FAQ

Frequently asked questions

What is InboxEd?

InboxEd is an online platform for managing business conversations and WhatsApp customer communication.

Is InboxEd a Meta or WhatsApp product?

No. InboxEd is an independent software platform that integrates with Meta's WhatsApp Business Platform.

Can I connect my existing WhatsApp Business account?

Businesses can connect their own eligible WhatsApp Business resources through the supported Meta onboarding flow.

Who owns the WhatsApp Business account and phone number?

The business connecting the resources retains ownership and control of its business assets. InboxEd provides the software interface and authorized integration.

How does WhatsApp onboarding work?

A business starts the connection process from InboxEd and completes the required authorization and setup through Meta's supported onboarding flow.

Bring your business conversations into one workspace.

Get Started Talk to Us